cpkok's Privacy Policy — Your Trust Is Our Responsibility

cpkok is a trusted online gaming platform in Bangladesh. We believe that every user's privacy is a fundamental right. This Privacy Policy ("Policy") describes the responsibilities cpkok upholds regarding your personal information. By using this site, you are considered to have agreed to the terms of this Policy.

Please read this Policy carefully. If you have any questions, contact our support team.

1. Information Collection — What We Need to Know

When you create an account on cpkok and while using the platform, we may collect various types of information. This information is divided into two main categories:

1.1 Information You Provide Directly

Information you provide directly includes:

• Your full name and date of birth (for age verification)
• Active email address and mobile number
• Your residential address
• National ID card or similar document details for identity verification
• Financial transaction details such as bKash, Nagad, Rocket, or bank account information

1.2 Automatically Collected Information

Some information is collected automatically while you use our platform:

• Your device's IP address and device type
• Browser type and operating system
• Time, date of site access, and which pages were visited
• Information collected through cookies and similar tracking technologies
• Gaming activity logs and transaction history

2. Purpose of Information Use

cpkok uses your information for the following purposes:

• Managing your account and providing services
• Processing deposits, withdrawals, and other financial transactions
• Age verification and identity confirmation — because cpkok is for those aged 21 or above only
• Preventing fraud, money laundering, and other illegal activities
• Ensuring the security and integrity of the platform
• Providing customer support and resolving complaints
• Analysing your usage patterns to improve our services
• Implementing responsible gaming policies
• Meeting legal and regulatory obligations

We never sell your personal information to third parties or share it for advertising purposes.

3. Information Storage and Security

The security of your information is one of our highest priorities. cpkok takes the following steps to keep your data safe:

3.1 Technical Security Measures

• All data transfers are secured using industry-standard SSL (Secure Socket Layer) encryption technology
• Your password is stored using a strong hashing algorithm — raw passwords are never stored
• Servers are kept in secure data centres where physical and digital access is strictly controlled
• Regular security audits and vulnerability assessments are conducted
• An automated monitoring system is in place to detect suspicious activity

3.2 Data Retention Period

We retain your information for as long as your account is active or as needed to provide services. Even after an account is closed, certain information may be retained for the period required to fulfil legal obligations.

4. Cookie Policy

The cpkok website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.

4.1 Types of Cookies We Use

• Essential Cookies: Required for the site's core functionality — such as login session management
• Performance Cookies: Used to monitor and improve site performance
• Functionality Cookies: Help remember your preferences, such as language selection

You can control cookies by changing your browser settings. However, disabling certain cookies may limit some site functionality.

5. Sharing Information with Third Parties

cpkok may share your information with third parties only in the following limited circumstances:

• Payment Processors: With bKash, Nagad, Rocket, and bank transfer services to complete financial transactions
• Identity Verification Services: With trusted verification partners to confirm age and identity
• Law Enforcement Agencies: Only when legally required or in response to a valid legal order
• Technology Service Providers: Who assist with our infrastructure, hosting, or system operations

All third parties listed above are required to comply with their own privacy obligations and data protection standards. We ensure that they handle your information with the same care as cpkok.

6. Your Rights and Controls

You have the following rights regarding your personal information:

6.1 Right to Access Information

You may request at any time to know what information cpkok holds about you. Contact our support team and we will provide you with a copy of that information.

6.2 Right to Correct Information

If any information in your account is incorrect or incomplete, you may request a correction. Keeping accurate information is also important for your security.

6.3 Right to Delete Information

In certain circumstances you may request deletion of your information. Keep in mind, however, that we may be required to retain some information for legal obligations, fraud prevention, or dispute resolution.

6.4 Right to Opt Out of Marketing Communications

You may request to stop receiving promotional communications from us at any time. This can be done directly through your account settings or through our support team.

7. Protection of Minors

cpkok strictly provides services only to individuals aged 21 or above. We never intentionally collect any information from minors.

If we become aware that a minor has registered on our platform, that account will be closed immediately and all associated information will be deleted. Parents or legal guardians who believe their underage child is using cpkok should contact us immediately.

8. Notice of Policy Changes

cpkok reserves the right to update this Privacy Policy at any time. For any significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email address
• A clear notice will be displayed on the site's main page
• The "Last Updated" date at the top of this page will change

If you continue to use the site after changes are published, it will be considered that you have agreed to the new policy. You are therefore encouraged to revisit this page from time to time.

9. International Data Transfers

Some of our technology partners and service providers may be located outside Bangladesh. In such cases, your information may be transferred internationally. cpkok ensures that appropriate safeguards are in place to protect your information in any such transfer.

We work only with service providers who comply with internationally recognised data protection standards and have committed to complying with applicable data protection laws.

10. Responsible Gaming and Data Protection

cpkok takes responsible gaming very seriously. As part of this commitment, we monitor your gaming activity and provide support when needed.

We may analyse your gaming data to identify potentially risky behaviour and, where necessary, offer the option to set limits or self-exclude. This use of your information is done for your own protection. For more details, visit our Responsible Gaming page.